Our History – Witlens Ltd

Our Story

The founders of WITLENS LTD are highly trained professionals with over 50 years of combined experience in Health and Social care. They have worked in both Primary and Secondary Care settings including ITU, HDU, A& E, Medical, surgical wards, community nursing, and the Intermediate care settings. They have worked in the Out-of-hours services, Urgent treatment Centres and GP surgeries which involved the management of minor illnesses, long-term condition management, medication reviews, etc. Their dedication and ambition has seen them develop to Advanced Nurse Practitioners and Specialist Public Health Nurses (Health Visitor). They also have experience to work with clients of all ages from babies, children, adults and the elderly. As professionals, they have a vision to give back the community the knowledge and experience we have gained over the years the community. This vision inspired them to establish the Supported Living, Domiciliary Care and Complex Care Service with a personalised approach for all our clients. WITLENS are both CQC regulated and Ofsted registered. Our dream and aspiration is to become a household name in Health and Social Care. WITLENS endeavor to make a difference to the local communities not only by gold-standard care and support but to also create employment opportunities. also work in partnership with De Montfort University to mentor pre-registration student nurses and are one of the first social care providers to provide such support in a higher education institute.

What we do

Our main aim at WITLENS is to work collaboratively with our clients, their families, and other health and social care professionals to provide the highest quality of care. We are committed to promoting independence while maintaining the essential values of daily living. We offer professional carers who will tend to every client's needs, all within the comfort of their own home. This goal is achieved through a strict adherence to our established policies and procedures. At WITLENS LTD, we ensure that each client’s needs and values are respected, including their religion, culture, race, ethnic origin, sexual orientation, political affiliation, marital status, parenthood, and any disabilities or impairments. We are committed to treating all service users equally and safeguarding them from any form of discrimination or abuse. Our company operates with a zero-tolerance policy towards discrimination or abuse of any kind.

How We Ensure Quality Care

At WITLENS LTD, we are committed to delivering high-quality care at an affordable cost, focusing on maintaining the highest standards for our service users. We ensure client and staff retention through ongoing self assessments, monitoring, regular training, appraisals, and strict adherence to the CQC and Ofsted regulatory requirements. We pride ourselves in staff training investment and respond to both positive and negative feedback to improve our services. We prioritize client satisfaction by maintaining regular communication, addressing feedback, and responding to any changes in individual needs.We have also invested in technology to streamline our services to dedicate the majority of our time to clients/ service user support. Our management team assesses potential clients thoroughly to create personalised care /support plans, assigning suitably trained and skilled support workers to ensure consistent, high-quality care with minimal staff rotation. Our overall goal is to empower service users to remain independent while providing the necessary support to help them make informed decisions about their care.

Our Core Values

At WITLENS, our core values of TRUST, RESPECT, POSITIVE CHANGE, INTEGRITY, and TEAMWORK are fundamental to the high-quality care we provide.
TRUST is the foundation for our relationships, allowing us to build strong, reliable connections with both clients, staff and all the stakeholders. We ensure that we always deliver on our promises and create a safe, supportive environment for everyone involved.

RESPECT drives our approach to care, ensuring that every individual is treated with dignity, their preferences are honoured and their independence is supported.

We believe in fostering POSITIVE CHANGE by continually improving our services and adapting to the evolving needs of our clients, while also encouraging the professional growth of our staff.

INTEGRITY is at the core of how we operate, ensuring that we maintain transparency, ethics, and responsibility in all of our interactions.

Lastly, TEAMWORK is vital to our success, as we believe that care is best delivered through collaboration. Everyone in our team plays a crucial role in providing seamless, coordinated support to our clients. These values guide us in creating a positive and supportive environment for both our service users and staff, ensuring that we provide the highest standard of care.