Common Queries
Frequently Asked Questions
Yes, we provide around-the-clock care for individuals who require continuous support. Whether it’s for someone who needs supervision at all hours or a loved one who requires assistance with overnight care, we are here to help. You can rest assured that your loved one will always have the support they need, day or night.
Our 24/7 care includes personalized care plans, and caregivers will always be there to provide consistent, compassionate care to your family member.
Yes, we follow strict guidelines and protocols to minimize any risk of error. Our caregivers are trained to perform routine checks, ensure proper medication management, and use safety measures when providing complex care. We also encourage open communication between caregivers, families, and our management team to address any potential concerns promptly.
We are committed to providing the highest standard of care. To ensure this, we:
- Regularly monitor the care being provided through visits, phone calls, and follow-up with both clients and caregivers.
- Conduct care reviews to assess progress and ensure the care plan is still meeting the client’s needs.
- Encourage feedback from families and clients to continually improve and adjust our services.
Our goal is to ensure your loved one receives exceptional care that improves their quality of life and provides peace of mind for you and your family.
Absolutely. All of our caregivers undergo comprehensive training and certification to ensure they meet the highest standards of care. Our carers are fully trained and we have a training matrix which is regularly updated adhering to CQC regulations. Our training program includes:
- Hands-on training: In essential caregiving skills, including mobility assistance, personal hygiene, and nutrition.
- Specialized training: For conditions such as complex care (tracheostomy care, peg feed), dementia, Alzheimer’s, and chronic illnesses.
- Background checks: Each caregiver is thoroughly vetted, including criminal background checks and references, to ensure they are trustworthy and reliable.
- Ongoing continuous professional development: We provide continuing education to our caregivers to keep them updated with the latest care practices and certifications.
We believe that well-trained caregivers are essential to providing the best possible care, which is why we invest in ongoing training for our team.
Arranging care is simple! You can begin by:
- Contacting Us: Reach out via phone, email, or our online contact form to schedule an initial consultation. This is a no-obligation meeting where we can learn about your loved one’s needs.
- Care Assessment: During the consultation, we’ll conduct a personalised assessment of your loved one’s care requirements. This allows us to understand their preferences, health status, and specific needs.
- Care Plan: Based on the assessment, we will create a per care plan designed to meet your loved one’s needs. You will be able to review the plan and make any necessary adjustments.
- Begin Care: Once the plan is agreed, we’ll match you with a caregiver who’s a great fit, and the care will begin as soon as you’re ready.
We are here to guide you through the entire process and ensure that care is arranged smoothly and efficiently.
General Questions
Frequently Asked Questions
Safety is our number one priority. All caregivers are trained in safety protocols, including fall prevention, mobility assistance, medication management, and emergency procedures. We also perform regular care assessments and ensure that any necessary equipment, like mobility aids, is being used correctly. Our caregivers are available to respond to emergencies and take immediate action if needed.
We gather feedback through regular check-ins, surveys, and open-door policy. Families are encouraged to share their thoughts, concerns, or suggestions so that we can make any necessary adjustments to care plans or services. We believe that feedback is crucial to improving and maintaining the quality of our service.
Our management team ensures quality and consistency by providing regular oversight, conducting unannounced spot checks, and reviewing feedback from both caregivers and clients. We set high standards for care delivery and ensure caregivers are well-trained and supported in meeting those standards. Additionally, we use care plans that are continuously reviewed and updated.
We believe that empathy and compassion are just as important as technical skills when it comes to caregiving. During the hiring process, we assess each caregiver’s personality, values, and commitment to providing compassionate care. Additionally, we provide ongoing training in communication, emotional support, and building rapport with clients. Regular check-ins and feedback from families ensure that our caregivers continue to meet the emotional and physical needs of your loved one.
Our caregivers are trained to handle emergencies promptly and professionally. In the event of a medical emergency, we follow established protocols to ensure your loved one gets immediate attention. We also maintain close communication with you and other healthcare professionals to ensure the best course of action. In urgent situations, we have established connections with local medical providers to ensure your loved one receives timely and appropriate care.